The restructuring of kenya airways, concluded mid-november, has been billed as one of the most complex transactions in the region complex due to the number of companies and institutions involved the deal saw transaction advisers shuttle from africa to europe and america over a two-year period, in. Service quality and customer satisfaction at kenya airways ltd tirimba o manani1, richard b 5nyaoga2, the kenya airways limited is the largest airline in kenya the thus this study sought to establish the determinants of customer satisfaction at kenya airways. Kenya airways and ethiopian airlines have two regional operators, precisionair of tanzania and asky, respectively kenya airways limited holds 4123% equity interest (2011: 49%), whereas ethiopian airline holds a 49% equity in asky. Kenya airways has boosted its footprint within the southern africa region with the signing of a new code-share agreement with air namibia, the national carrier of namibia the deal paves way for daily connections between the airlines’ nairobi and windhoek hubs through johannesburg in south africa and lusaka in zambia. While the government felt strongly about the need to save kq as the airline is a strategic asset for kenya, others did not share this feeling the latter were of the opinion that it should be wound up so they can recover their money.
It also has a highly developed information system, coordinated though the kenya horticultural crops development authority kenya is thus a classic case in its export vegetable industry of taking advantage of global market forces. The presentation is about how airline industry has evolved and how systems in airline industry have evolved the presentation further provided a roadmap on system evolution for airlines. Strategic response by kenya airways to challenges in the global business arena stanley ng’ang’a a research project submitted in partial fulfillment of the.
Due to lesser destinations on national routes, the market share growth becomes limited for qatar airways qatar airways has strong strategic alliances with some great airways and it is a member of oneworld global airline alliance. The competition authority of kenya excludes the proposed acquisition of 51% of the issued share capital of ess equipment kenya limited by vronbisman limited from the provisions of part iv of the act due to the following reasons as the acquirer does not operate in kenya and the targets turnover for the preceding year 2017 was ksh 79,314,330 and. Kenya airways limited (kenya airways) is the flag carrier airline of kenya engaged in the operation of international and domestic air services for the carriage of passengers, freight and mail, and the provision of ancillary services.
While kenya has a growing entrepreneurial middle class and steady growth, its economic development has been impaired by weak governance and corruption although reliable numbers are hard to find, unemployment and under-employment are extremely high, and could be near 40% of the population. Kenya government is carrying out ambitious project of connecting each households into the electricity grid in the next five years the bank says this is possibly since kenya has natural resource such as geothermal,which is capable of producing to oversupply if its utilized and resources allocated into its production. Despite of these developments in the aviation industry, not much research has been conducted on service quality in kenya airways and customer continues to openly complain while others leave for other alternatives leading to kenya airways incurring huge losses. Independent variables dependent variablefigure 1computerized reservations systems technology has created more than just enhanced technical efficiency for travel agents and airlines.
How kenya airways limited has used information technology to increase its market share while enhancing quality by (mba/gc/355/11/12) martin ketienya. In kenya, this transaction is the first privatization where a concession structure has been used while concessions have been used previously in uganda to facilitate investment in infrastructure, the conclusion of this transaction marks a major step in the development process of the land-locked country. With the guangzhou-nairobi route, china southern plans to expand code-sharing services with kenya airways to explore the african market, says guo of china southern code-sharing is a business arrangement that allows two or more airlines to share the same flight. These include east african breweries limited, kenya airways, nation media group, kenya commercial bank, centum investment company limited, jubilee holdings limited, uchumi and equity bank limited.
Comair limited has issued its annual financial results, reporting a 54% increase in profits to r297 million and a 28% increase in cash generated by its operations in business & finance saa to cut fleet by almost 20% in latest restructuring plan. The increased competition arising from the fast changing global market has resulted in a between separate firms and in which each partner has limited control the author states while strategic alliances have a great variety of forms, many researchers agree that the. Safaricom limited has come out as a respected and reputable company in the telecommunications industry not only in kenya but the wider east african region the development in technology has brought about an increase in accessing to information, where a lot of scholarly work has been driven by the boom of the internet as an information source.